Help

CyberKnights

CyberKnights are specially trained students and staff that work for Computer Services who can help you learn how to use campus labs, software and services that will make learning online much easier. CyberKnights and the ability to access Computer Service's expanded Help Desk services were made possible by a UCF Strategic Planning Grant awarded in the summer of 1998.

They can assist you with:

• Need help with your Pegasus e-mail account?
• Need to learn about POLARIS?
• Want to connect to the Internet, but don't know how?
• Confused about using software on the LAN?
• Trying to us online library resources?
• Need to know how your online class works?
• Want to try one of the computer-based training tutorials?

Beginning spring 1998, you can call, send e-mail and walk in for help at the UCF Cyber Center (Computer Center, main campus) So when you need computer assistance at UCF for completing your classwork, look for the CyberKnight logo to get help.

*Note: CyberKnights are not experts at all software packages that professors assign for classwork. Rather, they are familiar with all common software and special software used at UCF for learning online.

The CyberKnights are located in Computer Center II Room 113. You may contact them by phone at 823-5290. You may also contact them via email at cyberknt@pegasus.cc.ucf.edu or visit their homepage at http://cyberknights.ucf.edu

The User-Services Group's Computer Help Desk

The User-Services Group's Computer Help Desk helps the staff, faculty and students of UCF with the following services:

• Software assistance with Windows 3.1, Windows 95, Windows 98 and Windows NT 4.0 Operating Systems.
• Applications software: Office 97 (Word, Excel, PowerPoint and Access).
• Web Browsers: Microsoft Internet Explorer 3.0 & 4.0 and Netscape Communicator 3.0 & 4.0.
• Technical assistance with connecting to the campus through the Pegasus Server.
• Pegasus password reset (Which students must visit CC 1, Room 109 or CC2 , Room 102 with their ID card).
• Work orders for computer and printer repairs, software loading, and upgrading computers.

Contact Information: Location: CC1, Room 109 Phone Number: (407) 823-5117 E-mail: helpdesk@mail.ucf.edu URL: http://www.cstore.ucf.edu/helpdesk/

The Computer Learning Center

The Computer Learning Center provides "Up to Speed Classes" with professional manuals and sample data on the following:

Additonal applications are taught as new Microsoft Office Versions are released.

Most classes are six hours long for each level, split into three-hour sessions on two different days. There are 2 to 4 levels of most subjects. The class costs $35.00: $14.95 for the manual and $20.05 for the instructor's time. The manuals may be purchased separately at the Computer Store for those who prefer to study on their own or in advance of a class.

* Note: The cost of manuals and classes are subject to change without notice.

Contact Information:

E-mail: rtimm@mail.ucf.edu or helpdesk@mail.ucf.edu

URL: http://www.cstore.ucf.edu/learningcenter/